Real Review goes beyond being found by engaging customers to leave genuine, positive reviews.
Key Objective
- Discover unhappy customers and solve their issues before reviews are left publicly
- Encourage happy customers to leave positive, public reviews
- Use tactics that are supported by Google and other platforms as non-manipulative, ensuring long-term reputation growth
Solution
Through data feeds and a managed platform, engage customers with approved SMS and/or email communications to solve issues and encourage positive reviews.